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Contact Information
Customer service
hours: 8:00am - 4:00pm CST, Monday - Friday
Customer service
email:
adi@adipanel.com
Customer service
telephone: 715-834-9595
Technical support
hours: 7:30am - 4:30pm CST, Monday - Friday
Technical support
email:
adi@adipanel.com
Technical support
telephone: 715-834-9595
Prices
All prices are in
U.S. dollars ($ USD). City, state, federal sales and use tax will be
added to the price when required. All applicable international
customs or banking transaction fees will be charged to the customer.
Sales and Use
Tax: All Wisconsin residents need to remit 5.5% sales tax. ADI does
not remit sales tax to states other than Wisconsin. Any sales and
use tax due that is not collected by ADI is the responsibility of
the customer.
Terms
Cash,
credit card, pay pal or C.O.D.
Delivery
Delivery is
subject to transportation, vendor material procurement, labor
negotiations, government action contingencies and all other causes
beyond ADI’s control. The occurrence of such contingency relieves
ADI of performance by mutual agreement.
Warranty
ADI agrees,
represents, and warrants that the equipment delivered is free from
defects in material and workmanship. Such warranty does not apply
to accessories, parts or material purchased by ADI unless these
items are manufactured pursuant to ADI’s design. This warranty does
apply to the workmanship incorporated in the installation of such
items in the assembled equipment. ADI’s obligation under this
warranty is contingent upon the return of the defective equipment.
The Buyer must provide reasonable proof to ADI that the defect is
due to a matter embraced within ADI’s warranty prior to the return
of the equipment. Any such defect in material and workmanship must
have become apparent and the Buyer must notify ADI of such defect
within one year after delivery. The Buyer will prepay
transportation charges to ADI’s factory in Eau Claire, Wisconsin for
the returned equipment. Warranty will not apply if the equipment
has not been operated and maintained in accordance with ADI’s
instructions applicable to such equipment, or if such equipment has
been repaired, altered or modified without ADI’s approval. The
extent of ADI’s liability under warranty is limited to the repair or
replacement of any defective accessory, part, or material with a
similar item free from defect and the correction of any defect in
workmanship. ADI retains the right to determine if defective
equipment is repaired or replaced. This warranty does not extend to
loss of use or consequential damages and does not include customer
furnished equipment.
Out of Warranty Repairs
Products returned
for repair require a Return Merchandise Authorization (RMA) number.
Contact customer service to obtain an RMA number. The RMA number
must be prominently displayed on the outside of the shipping box. A
packing slip listing the RMA number, a content list, and a detailed
description of the problem should be included with each returned
item. All returned products must be sent prepaid freight. After the
returned item is processed, the product will be shipped back to
customer via UPS ground. ADI retains the right to determine if a
product is repairable. Products determined not to be repairable
will be returned to the customer.
Out of Stock
Products ordered
and prepaid which are not available for immediate shipment will be
shipped as they become available.
Return for Credit
Products returned
for credit must be returned unopened within 30 days from the
purchase date. A restocking fee equal to 50% of the purchase price
will be assessed for all returned items. Contact customer service to obtain an RMA number.
The RMA number must be prominently displayed on the outside of the
shipping box. A packing slip listing the RMA number, a
content list, and a reason for the return should be included with
each returned item. Returned products must be sent prepaid freight.
Shipping
No additional
charge is made for standard packaging unless otherwise stated.
Standard packaging is cardboard box. Additional fees are assessed if
wood crates or other special packaging is requested. Special charges
apply to export packaging. All products are shipped F.O.B Eau
Claire, Wisconsin. Standard shipping option is UPS ground.
Express shipping option is UPS next day. All shipping costs are
paid by the buyer.
International
shipments to Canada, Mexico, Caribbean, Europe, Asia, Middle East,
and South America will be sent via UPS or DHL. All international
orders are exported from the US in accordance with the Export
Administration Regulations. Diversion contrary to US law is
prohibited. An additional charge will be included for processing
and invoicing. All duties and taxes will be the responsibility of
the customer.
Shipping Claims
Title to all
shipments passes to the Buyer upon delivery to the common carrier at
the F.O.B. point (Eau Claire, WI). The buyer must file all shipping
related claims with the common carrier within 30 days from shipping
date.
Privacy
Automation
Displays collects your personal information for the purpose of
filling your order. We will never sell this information or share it
with any third party. Any credit card information you transmit
through our web site is protected through encryption. We retain your
credit card information in an encrypted and secure location only as
long as is necessary to complete your order. If you have any
concerns about our privacy policy or how we use your personal
information, please email
adi@adipanel.com.
General Terms and Conditions
Products sold by
Automation Displays, Inc. (ADI) are not authorized for use as
critical components in life support devices or systems. A critical
component is any component of a life support device or system whose
failure to perform can be reasonably expected to cause the failure
of the life support device or system or to affect its safety or
effectiveness. Any attempt to purchase any ADI product for that
purpose is null and void. ADI accepts no liability whatsoever in
contract, tort, or otherwise, whether or not resulting from ADI or
ADI employees’ negligence or failure to detect any improper
purchase.
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